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How to Share Good or Bad News by E-mail

From Natalie Canavor

Book Informations

  • Released: 2010-01-15
  • Pages: 7
  • Language: en
  • ISBN-10:013215952X
  • ISBN-13:9780132159524

Beschreibung

This Element is an excerpt from T he Truth About the New Rules of Business Writing (ISBN: 9780137153152) by Natalie Canavor and Claire Meirowitz. Available in print and digital formats. How to deliver good news more successfully--and deliver bad news in the most positive, productive, and useful way possible. Everything you write, even a garden-variety e-mail, has a psychological impact. When you read a message, the physical cues--tone of voice, expression, body language--are missing. So, your innocent e-mail might send an entirely different message than what you meant. Here’s an example of how to think through your choices in crafting a bad-news message....

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